(954) 418-8146
Mon-Thurs: 8:30am to 4:30pm

Patient Information

Appointments   |   Office Hours   |   Holidays   |   Preparing for Your First Visit   |   Patient Forms   |   Pharmacy and Prescription Refill Policy   |   What to Expect At Your First Office Visit   |  
Insurances Accepted

Appointments -(954) 418-8146

In Case of Emergency or Life-Threatening Medical Condition: call 911 or immediately go to the closest emergency room. The hospital will contact our physician on call.

Appointment Cancellation Policy

How many times have you attempted to schedule an appointment with your doctor or for a test in the office, only to find out that the schedule is full? Unfortunately, some patients are unable to keep scheduled appointments without calling us or canceling. This problem decreases our ability to see patients like you, when you need to see your doctor urgently.

If you need to reschedule or cancel an appointment, we certainly will understand, but please kindly notify us at least 24 hours in advance to avoid an administrative fee of $60. Insurance does not cover these costs.

Remember that a no show appointment (or calling at the last minute to cancel or reschedule an appointment) takes an opportunity away from those who need to see their doctor or have a test done urgently. And maybe next time, that will be you. If you are going to be late for an appointment, please call as soon as possible and we will try to accommodate you as best as we can.

Thank you in advance for your cooperation.

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Office Hours

Our office is open on Monday - Thursday 8:30am to 4:30pm.

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We are closed on most major holidays including:

New Year’s Day July 4th
Memorial Day Thanksgiving
Labor Day Christmas

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Preparing for Your First Visit

New Patients

Our office accepts new patients. Here on our web site is a patient registration information sheet and health history questionnaire which can also be downloaded below. When time allows, ideally these should be reviewed and completed prior to your appointment so that you may take the necessary time to fully complete these forms. One of the most important parts of the medical record your doctor keeps about you is a health history concerning your past and present health problems, and any personal information which might affect the state of your health.

The questionnaire is not intended to be a substitute for your doctor spending time with you. Completing the forms as fully as you possibly can will allow the doctor to spend more time with you on subjects that both you and he feel are most important. In addition, it will better allow the doctor to get to know you personally.

DO NOT FORGET: Bring your insurance card and any other third-party payor information with you to our office. Even if we are not contracted providers with your insurance plan, if you wish for us to provide courtesy billing to them for you to be reimbursed, you must have these with you.

Bring the completed patient registration information sheet and health history questionnaire with you to our office at the time of your appointment.

Bring any old or prior medical records that you can or arrange to have them sent to us prior to your appointment. This is especially important if you are seeing the doctor in consultation or in second opinion.

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Patient Forms

These pre-visit forms will help you consolidate your medical history in preparation for your visit to our office. Please print, fill out and bring these forms with you when visiting our office.

Note: These forms are designed solely for your convenience, to help utilize your time with us most productively. If you have any problems or questions please contact us here

Need Adobe Acrobat Reader?

If you do not have a copy of Acrobat Reader you can get one for free by clicking on the icon 'Get Acrobat® Reader'. This will take you to Adobe's website and enable you to download the Acrobat program to your computer.

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Pharmacy and Prescription Refill Policy

As adherence with a physician’s prescribed medical care is crucial for having the best odds to stay healthy, we want to help our patients with prescription refills. We have numerous calls and faxes throughout the day from pharmacies for our patients’ prescription needs and we want to ensure the accuracy of the prescription information while handling requests in as efficient a manner as possible. Pharmacies or discount/mail-away medication programs must call, fax or send to us their requests (or the patient may bring in the request to be faxed directly from our office).

Good medical practice (as well as state law) dictates that patients be re-evaluated on a periodic basis prior to prescribing or refilling medications. This means that prescriptions cannot be indefinitely refilled without reevaluation in person here in our office at whatever time-period your condition dictates. You may be asked to schedule a follow-up visit when you or your pharmacy requests a refill. If this is the case, we will make every effort within reason to assure that your medication regimen is not interrupted or that your health is not put at risk, however you must keep your follow-up appointment.

So that patients can get their medications in a timely fashion, there are some things our patients can do to work with us.

  • Watch medication refill dates – ask for your refills two to four business days before they run out (or several weeks if sending away for your prescriptions).

Plan ahead! Last minute requests can cause problems that can results in a delay in getting your medications.

  • Call your pharmacy directly to ask for refills. We can only accept fax requests from pharmacies to ensure accuracy of your prescriptions. Except in specific situations, we need to hear from them as we cannot routinely call them.
  • Ask pharmacies to fax us your request. We will return your approvals within two (2) business days. Thus, please anticipate when your medications will run out and plan accordingly.

NOTE: We strongly recommend that you ask your pharmacy to fax us requests immediately after you inform them of the need and then confirm with the pharmacy that your prescription is ready. We cannot be responsible for pharmacies that themselves wait until the last minute to fax us requests.

  • Please try not to go to the pharmacy and wait for them to call us for a refill approval without two business days’ advance notice. If you call at the last minute and your doctor is not immediately available, you may not get immediate service on routine refill requests.
  • We do not routinely approve generic substitutions as requested by medical insurance plans or formularies. If you do wish to consider a generic alternative to save money, in most cases we will not have a medical concern against doing so. Please have your pharmacy or prescription plan contact us in writing for the generic alternative stating that it is at your request after you have personally notified us that this is your preference. By the same token, if we feel a generic alternative is a reasonable substitution to a brand medication, and you have a general preference for “brand” medications without a specific medical reason not to take generic, we will not ask for a pre-authorization for you. If your plan asks you to pay more for a brand medication than for generic, unless there is a unique and specific problem in your situation, you certainly have the right to pay the difference.
  • We do not generally do “pre-authorizations” for medications. Our belief is that the physician will advise the medication that they feel is best suited for you in your condition. Any changes to medications that you are already on that are requested by your insurance company or formulary plan is between you and your plan. Obviously these plans make these requests to save their companies and stockholders money but the time it would take for us to routinely deal with this is generally not reimbursed. When first starting a new medication, if an alternative brand in the same class of medication or a generic alternative is less expensive, please do ask us at that time if we think the alternative is reasonable and we will inform you of the potential pros and cons. Ultimately, we recommend our preference based on our medical assessment of your condition and you have the option to make changes or use alternatives at your own risk. We will try to help you come to a reasonable conclusion about what might work best for you.

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What to Expect At Your First Office Visit

1. Please arrive at least 15 minutes prior to your appointment to fill out paperwork. To expedite this process, please download and fill out the Registration form available from our web site and bring it with you to your appointment. To insure the least amount of wait time, you may fax a copy of your insurance card (front and back) and your photo ID to our office at (954) 418-6442 within 48 hours of your scheduled appointment.

2. It is standard practice for all new patients to have some type of lab work done at their first visit. PLEASE drink plenty of water starting the day before your appointment and the day of, and decrease or eliminate as much caffeine as possible. Being well hydrated will enable us to make the process of taking your blood easier on all involved.

3. Please bring in ALL medication bottles OR an updated list of any medicines you are currently taking (both over the counter and prescription). This should include the name of the medication, the dosage, how it is taken, and how many times per day.

4. lf there are numerous health concerns that you need to discuss with the doctor, you may find it helpful to write them down and bring the list with you so as not to forget anything.

5. FOR ALL DIABETIC PATIENTS: To ensure your best possible care, Dr. Lavernia requires all of his Diabetic patients to be seen in the office every 3 months. You will have your blood work for your A1c checked, as well as any other lab work that Dr. Lavernia feels is needed at each visit. A Diabetic Contract is required as part of your care, and will become a permanent part of your record. lf you are testing your blood sugar, please bring your Log book with you to your appointment. If you currently use a One Touch Glucometer, please bring this with you as-well so that we may download your readings from our computer software.

6. Any co payments and/or deductibles are due at the time of your office visit. We accept Cash, Checks and all Major Credit Cards EXCEPT American Express.

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Insurances Accepted at Our Office

AARP Complete, Assurant Health, Best Choice Plus, Blue Cross Blue Shield, Cigna, Coventry Health Care, Dimension PPO, Empire, Medicare, Secure Horizons, United Health Care, and others

To avoid unnecessary changes or delays, please confirm with your insurance that we participate with your particular plan.

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Dr. Frank Lavernia - Internal Medicine & Diabetes
(954) 418-8146
(954) 418-6442
Office Hours
Mon-Thurs: 8:30am to 4:30pm
Email inquiries
4855 W Hillsboro Blvd
Suite B-6
Coconut Creek, FL 33073
Copyright © 2020 Frank Lavernia
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